Hexaware Technologies, Inc
Toronto, ON (Canada)
Job Description – Deskside Support consultant
Looking for passionate individual for a Deskside Support consultant who will be responsible for Smart Hands and feet support, break fix. The candidate must have experience in handling multinational IT infrastructure.
Relevant Experience – 5 plus years
- End to end knowledge on minute details of Local Smart hands and feet support and their break fix.Should himself handle the site and lead the region/team spread across different geographies.Should have knowledge of different Label and Multi-functional Printers such as Konica, Ricoh, ZebraShould have knowledge on Local PBX systemShould be able to manage and maintain assets as per the industry standardsShould be well versed with local IT procurement processShould be able to conduct IT training for other Local IT Support team or IT champions/site coordinator. Also guide them.Should be aware of Mobile device management as per the industry standardsKnowledge of network security practices and anti-virus programsConduct remote troubleshootingAddress user tickets regarding hardware, software, and networking etc.Knowledge on below technologiesSCCM – Software distribution, Administration, Image management, Operating system deployment & application packagingBit locker managementMobile device managementPatch managementFile ServicesDesktop managementUnified communications – Provision of new SIM cards, Smartphone configuration, consumption optimization and managementPreferred to have experience on below toolsSCCM, Bit locker, SafeQ, Airwatch, Microsoft Advanced Group Policy management